1. Who We Are
Petronas Towers Explorer is an independent visitor resource about the Petronas Twin Towers and the KLCC precinct in Kuala Lumpur, Malaysia. We are not affiliated with PETRONAS, KLCC Holdings, or any official ticket seller.
2. What This Policy Covers
This policy describes the information we collect when you browse the site, use the contact page, and interact with cookie choices. We aim to collect the minimum data needed to operate reliably.
3. Information We Collect
- Contact messages: details you choose to submit (for example, name, email address, and the content of your message).
- Basic technical logs: standard server logs such as IP address, user agent, request timestamps, and requested URLs.
- Cookie preference: whether you chose “Essential only” or “Accept all” in the cookie banner, stored in your browser so we can remember your choice.
4. How We Use Information
- To respond: reply to enquiries and feedback submitted through the site.
- To keep the site secure: reduce abuse, debug errors, and keep performance stable.
- To improve (optional): if you opt into “Accept all”, we may use additional cookies in the future for anonymous measurement. If added, we will update this page first.
5. Cookies
We use cookies and similar storage for the following purposes:
- Essential: remember cookie consent, keep core navigation working, and reduce repeated prompts.
- Optional: only if you choose “Accept all”. We do not run advertising trackers and do not sell personal data.
You can also control cookies in your browser settings. Blocking cookies may affect site features such as remembering your preferences.
6. Sharing
We do not sell personal information. We may share limited data with service providers that help us host and protect the site (for example, hosting, DDoS protection, and security monitoring), only as needed to operate the website.
7. Retention
- Contact messages: kept as long as needed to respond and for reasonable follow‑up.
- Server logs: kept for a limited period (typically up to 90 days) unless needed for a security investigation.
- Cookie preference: stored in your browser until you clear it.
8. Your Rights
You can request access, correction, or deletion of information you submitted via the contact page. Please contact us with the subject line “Privacy Enquiry”.
9. Updates
We may update this policy when the website changes. Updates will be posted here with a revised effective date.
10. Contact
For privacy questions, please use the contact page.